Do your mattresses contain any Latex?
Latex is not used in the construction of any Sure2Sleep® mattress.
How many mattress models do you offer?
We offer three mattress models, the Aspen, the Aspen Plush and the Monterey. The Aspen is our most popular mattress designed with a medium firm feel. The Aspen Plush is identical to the Aspen but offers a softer feel that many people like. The Monterey is our value priced mattress designed with a medium firm feel. Details concerning all our mattress models are available on their individual product pages.
What is the edge support feature on the Aspen and Aspen Plush mattresses about?
The Sure2Sleep® Aspen and Aspen Plush mattresses are one of a new generation of all foam mattresses. When we were building our first prototypes, we noticed that when we sat on the edge of the mattress we tended to sink into the foam. This issue can be best demonstrated when you sit on your sofa. When you sit back on the cushions they are supportive and comfortable. But when you sit on the edge of the cushion you bottom out on the sofa frame. Sure2Sleep® addressed this by adding stiffer foam to the sides of their Aspen and Aspen Plush mattresses to provide added support. This allows you to sleep near the edge of the bed without the edge collapsing. It also makes it easier to get in and out of the mattress or just sit on the edge to get dressed in the morning.
What are the Sure2Sleep® mattresses and Pillows made of?
We manufacture all of our mattresses with high-density, high quality polyurethane foams. All of our foams are made in the USA. All foams are certified by CertiPur-US so they are free from known harmful chemicals and carcinogens, PDBE's, heavy metals, phthalates and formaldehyde. The cover material is a blend of polyester and lycra®.
What foundation is needed under the Sure2Sleep® mattress?
You can place your mattress on the floor, a slatted base, a box spring, a platform bed or an adjustable frame.
How thick are the Sure2Sleep® mattresses?
Our mattresses are ten inches thick. We didn't increase the depth of the base layer just to claim we have a thicker mattress. In reality adding height to the base layer provides no difference in the comfort, support or stability of the mattress.
What is the foam density?
The density of the foam layers in the mattress is 1.8 pounds per cubic foot. The density on the Gel memory foam and HyPURGel™ is 3 Pounds per cubic foot.
Why is your pricing less than the other brands?
Most of the brands we compete against do not actually manufacture their mattresses. Rather they have other companies manufacture their mattresses for them. Someone else makes the foam, someone else fabricates it, someone else makes the cover, and then someone else assembles it. At Sure2Sleep® we make everything except the outside fabric. But we do cut and sew it into a mattress cover!
What are the benefits of your mattress over an innerspring mattress?
Innerspring mattress can vary greatly in quality. The number and type of coils used will have a direct effect on the mattresses’ longevity. What the coils are made of also matters. Low-gauge wire and tempered steel coils last longer than high-gauge wire and non-tempered steel. Then there is the comfort factor. Innerspring mattresses do not contour well to individual body shapes and sizes. This can be a problem with pressure point relief or for those suffering from back pain. Coil springs also provide poor motion isolation making them a poor fit for the partners of light sleepers. Finally, the springs can be noisy. Foam mattresses, on the other hand, easily contour to the body providing great support. They are also good for relieving pressure points. Foam mattresses offer unequaled stability and they don’t bounce and transfer movement like mattresses with inner springs. Some have criticized foam mattresses for having soft sides. However, our Aspen and Aspen Plush mattress have enhanced side edge support to eliminate that problem.
Are your reviews real?
Yes, they are all from real customers. The reviews are labeled verified when the person submitting the review was the one who actually purchased it. There are also reviews of our mattresses on Amazon. Most people have rated our mattress four or five stars. There are some that were not happy for a variety of reasons. That is what our 100-night sleep trial is all about. If you decide you don’t like our mattress in the first 100 nights, we will pick it up and give you a complete refund.
What is the 100-night sleep trial about?
We offer a risk-free 100-night sleep trial for any Sure2Sleep® mattress. Try our mattress in the comfort of your home for 100 nights, if you are not completely satisfied, we will take it back. You do not need to put the mattress back in the box. We will pick up your mattress from your home and refund your full purchase price. Your mattress will then be donated to a local charity or recycled.
What is your mattress and pillow warranty period?
We are proud to offer a full 10-year, no-nonsense limited warranty on our mattresses. You can read the details of our warranty on our web site. In short, we will either repair, replace or refund your purchase price if any Sure2Sleep® mattress fails during the warranty period. The warranty is not pro-rated. The Sure2Sleep® pillow is warranted for 3 years.
What are the mattress sizes?
Aspen and Aspen Plush
Twin: 75 inches long x 38 inches wide x 10 inches deep. weighs 50 pounds.
Full: 75 inches long x 54 inches wide x 10 inches deep, weighs 63 pounds.
Queen: 80 inches long x 60 inches wide x 10 inches deep, weighs 73 pounds.
King: 80 inches long x 76 inches wide x 10 inches deep, weighs 93 pounds.
Cal King: 84 inches long x 72 inches wide x 10 inches deep, weighs 93 pounds.
Twin: 75 inches long x 38 inches wide x 10 inches deep, weighs 47 pounds.
Twin XL: 80 Inches long X 38 inches wide x 10 inches deep, weighs 55 pounds
Full: 75 inches long x 54 inches wide x 10 inches deep, weighs 60 pounds.
Queen: 80 inches long x 60 inches wide x 10 inches deep, weighs 70 pounds.
King: 80 inches long x 76 inches wide x 10 inches deep, weighs 90 pounds.
Cal King: 84 inches long x 72 inches wide x 10 inches deep, weighs 90 pounds.
All mattresses are compressed and packaged in a box measuring 17.75 inches x 17.75 inches x 45 inches
The Order Process
Is Sales Tax charged in my state?
We collect sales tax in all applicable states.
What is the Mattress Recycle Fee?
The states of California, Connecticut, and Rhode Island now require retailers to collect a recycling fee for each mattress sold. These fees are collected by the states and directed to recycling programs within the states.
For more information on the fees and programs go to byebyemattress.com or mattressrecyclingcouncil.org
Can I change my shipping address?
If you need to change the delivery address of your order, please call customer support immediately. Unfortunately, once a mattress has been shipped, we are unable to redirect it.
What forms of payment are accepted?
We accept Visa, Mastercard, Discover, American Express and Paypal.
Do you offer financing?
Yes! We offer financing through Affirm. You can make monthly payments with rates from 0% to 30% available for terms of 3, 6 or 12 months. You can apply right on our site during the checkout process. You will be redirected to Affirm to securely complete your purchase. Just fill out a few pieces of basic information and get a real-time decision! Checking your eligibility won't affect your credit score.
All applications are subject to credit check and approval. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
How do I ship to my apartment or condo?
If you live in a condo or apartment complex, we recommend alerting your leasing office, main office, doorman or front desk that you are expecting a large shipment. This should prevent your shipment from accidently being refused and returned.
Unfortunately, we are unable to reverse a refused delivery. If this should happen to you contact Sure2Sleep® customer service as soon as possible.
Do I need to be home to sign for my mattress?
If you are not home when your mattress is delivered the driver will leave it where large packages are usually dropped off. This could be your front door, side patio or other location. No signature is required for delivery.
At his or her discretion, If the driver cannot safely deliver the package, they may not leave the mattress, so they can safely re-deliver the next day.
Sure2Sleep® on Amazon
Can I order a Sure2Sleep® mattress on Amazon?
Yes, The Sure2Sleep® mattress is available for purchase on Amazon. Please note, at this time the Sure2Sleep® 100-day sleep trial is only available if purchased directly from us. Amazon’s standard return policy is 30 days.
How are warranties or returns handled if I buy through Amazon?
If you purchased your Sure2Sleep® mattress on Amazon, you have 30 days to request your return. Returns for Amazon purchases must be initiated through Amazon directly. You start the Amazon process by logging into your account and submitting a return and refund request.
We also suggest calling Amazon Customer Support directly for mattress return options. You can contact Amazon Large Item Pickup toll-free at 866-423-5353.
Any claims under Sure2Sleep’s® limited no-nonsense warranty should be made directly to Sure2Sleep® regardless of where the mattress is purchased.
Shipping and Delivery
Where do you ship?
We ship to all the contiguous 48 states. We do not ship to Alaska, Hawaii, U.S. Territories or internationally.
How much does shipping cost?
All Sure2Sleep® mattresses include standard free shipping.
When will I receive my order?
All orders usually require a day or two for processing. The standard shipping interval is 2 to 6 business days to the contiguous 48 states, but it can be longer in more rural areas.
Do you ship internationally?
Not at this time.
How big is the shipping box?
All Sure2Sleep® mattresses are shipped in a box measuring 17.75 inches wide, 17.75 inches deep and 45 inches tall. The individual shipping weights range from 47 pounds for a twin to 93 pounds for a King.
Set up and Care
How difficult is it to set up a Sure2Sleep® mattress?
Setting up your Sure2Sleep® mattress is actually quite easy. You simply unbox the mattress and put it on the floor, a slatted base, a box spring, a platform bed or an adjustable frame. The mattress is compressed, rolled and sealed in a plastic cover. Using the special cutter provided in the box, simply cut away the plastic and unroll the mattress. The mattress will quickly return to full size.
Can you clean the mattress?
To clean spots or spills, we recommend using a mild detergent and cool water. Apply by blotting and dabbing. Do not scrub or apply an unusually strong force. We do not recommend removing the cover for washing.
If you decide that your Sure2Sleep® mattress or pillow isn’t right for you anytime within the first 100 nights, simply contact us. We will work with you to have your mattress picked up by a local charity or a recycling partner and refund your full purchase price.
Refunds will be credited back to your account within two weeks.
How do I prepare my Sure2Sleep® mattress for a return?
Don’t worry about having to put the mattress back in the box. On the day of the pickup, please be sure that all sheets, blankets and pillows have been removed from the mattress.
What happens to my returned mattress?
We make every attempt to donate the mattress to a suitable charity. Failing that we send the returned mattress to a recycling center for proper disposal.