FAQ - Sure 2 Sleep

Frequently Asked Questions

How Can We Help You?

About the Sure2Sleep® mattress

1Does your mattress contain any Latex?
Latex is not used in the construction of the Sure2Sleep® mattress
2What are the mattress sizes?
Twin: 75 inches long x 38 inches wide x 10 inches deep. weighs 43 pounds Full: 75 inches long x 54 inches wide x 10 inches deep, weighs 56 pounds Queen: 80 inches long x 60 inches wide x 10 inches deep, weighs 66 pounds King: 80 inches long x 76 inches wide x 10 inches deep, weighs 85 pounds Cal King: 84 inches long x 72 inches wide x 10 inches deep, weighs 83 pounds All mattresses are compressed and packaged in a box measuring 17 inches x 17 inches x 45 inches.
3What is your warranty period?
We are proud to offer a full 10-year, no-nonsense limited warranty. You can read the details of our warranty on our web site. In short, we will either repair, replace or refund your purchase price if any Sure2Sleep® mattress fails during the warranty period. The warranty is not pro-rated.
4What is the 100-night sleep trial about?
We offer a risk-free 100-night sleep trial for any Sure2Sleep® mattress. Try our mattress in the comfort of your home for 100 nights, if you are not completely satisfied, we will take it back. You do not need to put the mattress back in the box. We will send a service to pick up your mattress from your home and refund your full purchase price. Unfortunately priority shipping fees, if any, are not refundable. Your mattress will then be donated to a local charity or recycled.
5How long can I leave the mattress in the box?
We recommend leaving it in the box no longer than 30 days. If you need to keep the mattress boxed for a longer period of time please reach out to us.
6Are your reviews real?
Yes, they are all from real customers. The reviews are labeled verified when the person submitting the review was the one who actually purchased it. There are also reviews of our mattresses on Amazon. Most people have rated our mattress four or five stars. There are some that were not happy for a variety of reasons. That is what our 100-night sleep trial is all about. If you decide you don’t like our mattress in the first 100 nights, we will pick it up and give you a complete refund (except for expedited shipping fees and shipping fees to Hawaii and Alaska).
7What are the benefits of your mattress over an innerspring mattress?
Innerspring mattress can be bulky and heavy. All foam mattresses are lighter and easier to move around. Foam mattresses offer unequaled stability and they don’t bounce and transfer movement like mattresses with inner springs. That can be a concern if you or your partner are light sleepers. Some have criticized foam mattresses for having soft sides. However, our mattress has enhanced side edge support to eliminate that problem.
8Why is your pricing less than the other brands?
Most of the brands we compete against do not actually manufacture their mattresses. Rather they have other companies do it for them. Someone else makes the foam, someone else fabricates it, someone else makes the cover, and then someone else assembles it. At Sure2Sleep® we make everything except the outside fabric. But we do cut and sew it into a mattress cover!
9What is the foam density?
The density of the foam layers in the mattress is 1.8 pounds per cubic foot. The density on the Gel memory foam is 3 Pounds per cubic foot.
10What is the thickness of the foam layers in the mattress?
For the medium firm, the top memory foam layer is 1.5 inches thick, the middle comfort layers are 4 inches thick and the foundation layer is 4.5 inches thick. For the plush model, the top memory foam layer is 2.5 inches thick, the middle comfort layers are 4 inches thick and the foundation layer is 3.5 inches thick.
11How thick is a sure2Sleep® mattress?
Our mattresses are ten inches thick. We didn't increase the depth of the base layer just to claim we have a thicker mattress. In reality adding height to the base layer provides no difference in the comfort, support or stability of the mattress.
12What foundation is needed under a Sure2Sleep® mattress?
You can place your mattress on the floor, a slatted base, a box spring, a platform bed or an adjustable frame.
13What is the Sure2Sleep® mattress made of?
We manufacture all of our mattresses with high-density, high quality polyurethane foams. All of our foams are made in the USA. All foams are certified by CertiPur-US so they are free from known harmful chemicals and carcinogens, PDBE's, heavy metals, phthalates and formaldehyde. The cover material is a blend of polyester, rayon and lycra®. Our covers are sewn in the USA with fabrics from Portugal and China.
14What is the edge support about?
The Sure2Sleep® mattress is one of the new generation of all foam mattresses. Unfortunately, many of these new mattresses share a common problem, their edges are soft. This can be best demonstrated when you sit on your sofa. When you sit back on the cushions they are supportive and comfortable. But when you sit on the edge of the cushion you bottom out on the sofa frame. Sure2Sleep® addresses this problem by adding stiffer foam to the sides of their mattress to provide added support. This allows you to sleep near the edge of the bed without the edge collapsing. It also makes it easier to get in and out of the mattress or just sit on the edge to get dressed in the morning.
15What comfort levels are available?
We offer two comfort levels, medium firm and plush. Our medium firm mattress is our top selling model. Designed and manufactured with just the right amount of "give" combined with a superior level of support. The plush mattress is on the softer side, offering a more relaxed surface, but still supporting your body evenly.

Set up and Care

1Can you clean the mattress?
We do not recommend removing the cover for washing. To clean spots or spills, we recommend using a mild detergent and cool water. Apply by blotting and dabbing. Do not scrub or apply an unusually strong force.
2How difficult is it to set up a Sure2Sleep® mattress?
Setting up your Sure2Sleep® mattress is actually quite easy. You simply unbox the mattress and put it on the floor, a slatted base, a box spring, a platform bed or an adjustable frame. The mattress is compressed, rolled and sealed in a plastic cover. Using the special cutter provided in the box, simply cut away the plastic and unroll the mattress. The mattress will quickly return to full size.

Sure2Sleep® on Amazon

1How are warranties or returns handled if I buy through Amazon?
If you purchased your Sure2Sleep® mattress on Amazon, you have 30 days to request your return. Returns for Amazon purchases must be initiated through Amazon directly. You start the Amazon process by logging into your account and submitting a return and refund request. We also suggest calling Amazon Customer Support directly for mattress return options. You can contact Amazon Large Item Pickup toll-free at 866-423-5353 to make arrangements. Any claims under Sure2Sleep’s® limited no-nonsense warranty should be made directly to Sure2Sleep® regardless of where the mattress is purchased.
2Can I order a Sure2Sleep® mattress on Amazon?
Yes, The Sure2Sleep® mattress is available for purchase on Amazon. Please note, at this time the Sure2Sleep® 100-day sleep trial is only available if purchased directly from us. Amazon’s standard return policy is 30 days.

Shipping and Delivery

1When will I receive my order?
All orders usually require a day for processing. We provide 5-7 business day shipping to the contiguous 48 states. Normal transit time to Alaska and Hawaii is 7 business days but it can be longer in more rural areas.
2How big is the shipping box?
All Sure2Sleep® mattresses are shipped in a box measuring 17 inches wide, 17 inches deep and 45 inches tall. The individual shipping weights range from 48 pounds for a twin to 91 pounds for a King.
3Do you ship internationally?
Not at this time.
4How much does shipping cost?
All Sure2Sleep® mattresses include standard free shipping. Priority shipping is available for an additional non-refundable fee.
5Where do you ship?
We ship to all the contiguous 48 states, Alaska and Hawaii. We do not ship to U.S. Territories or internationally.

Order Process

1Do I need to be home to sign for my mattress?
If you are not home when your mattress is delivered the driver will leave it where large packages are usually dropped off. This could be your front door, side patio or other location. No signature is required for delivery. At his or her discretion, If the driver cannot safely deliver the package, they may not leave the mattress so they can safely re-deliver the next day.
2How do I ship to my apartment or condo?
If you live in a condo or apartment complex, we recommend alerting your leasing office, main office, doorman or front desk that you are expecting a large shipment. This should prevent your shipment from accidently being refused and returned. Unfortunately, we are unable to reverse a refused delivery. If this should happen to you contact Sure2Sleep® customer service as soon as possible.
3Do You Offer Financing
Yes! We offer financing through Affirm. You can make monthly payments with rates from 0% to 30%, available for terms of 3, 6 or 12 months. You can apply right on our site during the checkout process. You will be redirected to Affirm to securely complete your purchase. Just fill out a few pieces of basic information and get a real-time decision! Checking your eligibility won't affect your credit score. All applications are subject to credit check and approval. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
4What forms of payment are accepted?
We accept Visa, Mastercard, Discover, American Express and Paypal.
5Can I change my shipping address?
If you need to change the delivery address of your order, please call customer support immediately. Unfortunately, once a mattress has been shipped, we are unable to redirect it.
6What is the Mattress Recycle Fee?
The states of California, Connecticut, and Rhode Island now require retailers to collect a recycling fee for each mattress sold. These fees are collected by the states and directed to recycling programs within the states. For more information on the fees and programs go to byebyemattress.com or mattressrecyclingcouncil.org
7Is Sales Tax charged in my state?
We collect sales tax in all applicable states.
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