FAQ – Sure 2 Sleep

Frequently Asked Questions

About Sure2Sleep® mattress

1Do your mattresses contain any Latex?
Latex is not used in the construction of any Sure2Sleep® mattress.
2How many mattress models do you offer?
We offer one mattress model, the Monterey. The Monterey is a fully featured mattress designed with a medium firm feel.
3What are the Sure2Sleep® mattresses and Pillows made of?
We manufacture all of our mattresses with high-density, high quality polyurethane foams.  All of our foams are made in the USA. All foams are certified by CertiPur-US so they are free from known harmful chemicals and carcinogens, PDBE's, heavy metals, phthalates and formaldehyde.  The cover material is a blend of polyester and lycra®.
4What foundation is needed under the Sure2Sleep® mattress?
You can place your mattress on the floor, a slatted base, a box spring, a platform bed or an adjustable frame.
5How thick are the Sure2Sleep® mattresses?
Our mattresses are ten inches thick. We didn't increase the depth of the base layer just to claim we have a thicker mattress. In reality adding height to the base layer provides no difference in the comfort, support or stability of the mattress.
6What is the foam density?
The density of the foam layers in the mattress is 1.8 pounds per cubic foot. The density on the Gel memory foam and HyPURGel™ is 3 Pounds per cubic foot.
7Why is your pricing less than the other brands?
Most of the brands we compete against do not actually manufacture their mattresses. Rather they have other companies manufacture their mattresses for them. Someone else makes the foam, someone else fabricates it, someone else makes the cover, and then someone else assembles it. At Sure2Sleep® we make everything except the outside fabric. But we do cut and sew it into a mattress cover!
8What are the benefits of your mattress over an innerspring mattress?
Innerspring mattress can vary greatly in quality. The number and type of coils used will have a direct effect on the mattresses’ longevity. What the coils are made of also matters. Low-gauge wire and tempered steel coils last longer than high-gauge wire and non-tempered steel. Then there is the comfort factor. Innerspring mattresses do not contour well to individual body shapes and sizes. This can be a problem with pressure point relief or for those suffering from back pain. Coil springs also provide poor motion isolation making them a poor fit for the partners of light sleepers. Finally, the springs can be noisy. Foam mattresses, on the other hand, easily contour to the body providing great support. They are also good for relieving pressure points. Foam mattresses offer unequaled stability and they don’t bounce and transfer movement like mattresses with inner springs.
9Are your reviews real?
Yes, they are all from real customers. The reviews are labeled verified when the person submitting the review was the one who actually purchased it. There are also reviews of our mattresses on Amazon. Most people have rated our mattress four or five stars. There are some that were not happy for a variety of reasons. That is why we offer a 30- day satisfaction guarantee.
10What is your mattress and pillow warranty period?
We are proud to offer a full 10-year, no-nonsense limited warranty on our mattresses. You can read the details of our warranty on our web site. In short, we will either repair, replace or refund your purchase price if any Sure2Sleep® mattress fails during the warranty period. The warranty is not pro-rated. The Sure2Sleep® pillow is warranted for 3 years.
11What are the mattress sizes?
Twin: 75 inches long x 38 inches wide x 10 inches deep,
weighs 47 pounds.

Twin XL: 80 Inches long X 38 inches wide x 10 inches deep,
weighs 55 pounds

Full: 75 inches long x 54 inches wide x 10 inches deep,
weighs 60 pounds.

Queen: 80 inches long x 60 inches wide x 10 inches deep,
weighs 70 pounds.

King: 80 inches long x 76 inches wide x 10 inches deep,
weighs 90 pounds.

Cal King: 84 inches long x 72 inches wide x 10 inches deep,
weighs 90 pounds.

All mattresses are compressed and packaged in a box measuring 17.75 inches x 17.75 inches x 45 inches

The Order Process

1Is Sales Tax charged in my state?
We collect sales tax in all applicable states.
2What is the Mattress Recycle Fee?
The states of California, Connecticut, and Rhode Island now require retailers to collect a recycling fee for each mattress sold. These fees are collected by the states and directed to recycling programs within the states.

For more information on the fees and programs go to byebyemattress.com or mattressrecyclingcouncil.org
3Can I change my shipping address?
If you need to change the delivery address of your order, please call customer support immediately. Unfortunately, once a mattress has been shipped, we are unable to redirect it.
4What forms of payment are accepted?
We accept Visa, Mastercard, Discover, American Express and Paypal.
5Do you offer financing?
Yes! We offer financing through Affirm. You can make monthly payments with rates from 0% to 30% available for terms of 3, 6 or 12 months. You can apply right on our site during the checkout process. You will be redirected to Affirm to securely complete your purchase. Just fill out a few pieces of basic information and get a real-time decision! Checking your eligibility won't affect your credit score.

All applications are subject to credit check and approval. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
6How do I ship to my apartment or condo?
If you live in a condo or apartment complex, we recommend alerting your leasing office, main office, doorman or front desk that you are expecting a large shipment. This should prevent your shipment from accidently being refused and returned.

Unfortunately, we are unable to reverse a refused delivery. If this should happen to you contact Sure2Sleep® customer service as soon as possible.
7Do I need to be home to sign for my mattress?
If you are not home when your mattress is delivered the driver will leave it where large packages are usually dropped off. This could be your front door, side patio or other location. No signature is required for delivery.

At his or her discretion, If the driver cannot safely deliver the package, they may not leave the mattress, so they can safely re-deliver the next day.

Sure2Sleep® on Amazon

1Can I order a Sure2Sleep® mattress on Amazon?
Yes, The Sure2Sleep® Monterey mattress is available for purchase on Amazon.
2How are warranties or returns handled if I buy through Amazon?
Any claims under Sure2Sleep’s® limited no-nonsense warranty should be made directly to Sure2Sleep® regardless of where the mattress is purchased.

Shipping and Delivery

1Where do you ship?
We ship to all the contiguous 48 states. We do not ship to Alaska, Hawaii, U.S. Territories or internationally.
2How much does shipping cost?
All Sure2Sleep® mattresses include standard free shipping.
3When will I receive my order?
All orders usually require a day or two for processing. The standard shipping interval is 2 to 6 business days to the contiguous 48 states, but it can be longer in more rural areas.
4Do you ship internationally?
Not at this time.
5How big is the shipping box?
All Sure2Sleep® mattresses are shipped in a box measuring 17.75 inches wide, 17.75 inches deep and 45 inches tall. The individual shipping weights range from 47 pounds for a twin to 93 pounds for a King.

Set up and Care

1How difficult is it to set up a Sure2Sleep® mattress?
Setting up your Sure2Sleep® mattress is actually quite easy. You simply unbox the mattress and put it on the floor, a slatted base, a box spring, a platform bed or an adjustable frame. The mattress is compressed, rolled and sealed in a plastic cover. Using the special cutter provided in the box, simply cut away the plastic and unroll the mattress. The mattress will quickly return to full size.
2Can you clean the mattress cover?
For small spots or spills, we recommend using a mild detergent and cool water. Apply by blotting and dabbing. Do not scrub or apply an unusually strong force. You can also remove the entire mattress cover and wash it in the wash machine. Unzip the cover on the bottom of the mattress. Remove the corners of the mattress cover first. When the cover is removed, re-zip before putting it into the washing machine. Wash in warm water, with a mild detergent. Do not use bleach. Dry on the gentile (Low heat) cycle. Once dry, unzip the bottom of the mattress cover and start installation at the corners. Gently tug on the cover to adjust it back in place. Carefully re-zip the bottom of the mattress cover.


The Monterey mattress’s trial period is 30 days. Any requests for return must be made within the first 30 days. We do not offer mattress pickup for the Monterey. Refunds will be credited back to your account within two weeks.Any requests for return must be made within the first 30 days. We do not offer mattress pickup for the Monterey. Refunds will be credited back to your account within two weeks.
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